Help & support
The fastest way to get help is WhatsApp: message 07762 249868. Send a photo or a screenshot of whatever's wrong — it usually gets sorted in a couple of messages. Or email james@getdrover.co.uk. Either way you get James, not a ticket queue.
Common questions
Where are my records kept?
On your phone. Drover doesn't run a server that holds your farm records — there's nothing of yours for us to lose, sell, or get hacked for. If you turn on backup, a copy goes to your own Google Drive or iCloud, in a private area only Drover on your phone can read. The full detail is in the privacy policy.
Does it work with no signal?
Yes. Recording treatments, looking up medicines, checking withdrawals — everything works offline, in the race or the bottom field. The one thing that needs a connection is loading fresh farm-map imagery, and the map remembers what it's already shown you.
How does backup work?
Turn it on once (Farm → Backup) and Drover backs up automatically whenever there's something new to save. There is one cloud copy — each backup replaces the last — and it lives in your own Google Drive or iCloud, not with us. One thing worth knowing: because there's a single copy, "back up this device" from a freshly-installed phone replaces the backup your old phone made. The app warns you before it lets that happen — read that warning, it means it.
I've got a new phone. How do I move my records?
Install Drover on the new phone and choose Restore from backup when it asks, signing in with the same Google or Apple account. Your whole book comes down. If you copied everything across with Android's own phone-to-phone transfer during setup, your records travel with it too.
What do I hand the auditor?
Open Prepare for audit and export the pack — your treatments, purchases and records laid out the way Red Tractor, QMS and FAWL assessors expect, as a PDF you can print or send. You can also export everything as spreadsheets (CSV) any time from Settings.
Which schemes does it cover?
Red Tractor, QMS, FAWL, NIFQAS — or no scheme at all. The records are the records; Drover keeps them in a shape any of them will accept.
What happens if I stop paying?
Drover goes read-only. You can still open the app, see every record you ever entered, and export the lot. You're never locked out of your own history — it lives on your phone, so we couldn't take it away if we wanted to. More in pricing.
Do tag readers work with it?
Yes — Bluetooth EID stick readers, and the cheap keyboard-style wands too. See tag readers for what's proven and how to set yours up.
Cattle and sheep only?
Yes — Drover is built for UK beef, sheep and dairy records. Other species aren't covered yet; if you'd use it for something else, tell us.
Can I get a VAT invoice?
Yes — it comes from Apple or Google, who take the payment, and HMRC's simplified-invoice rules make it straightforward. Here's how.
How do I delete everything?
Settings → Delete all data wipes every record from the phone and removes the cloud backup. Step-by-step on the deletion page.
Still stuck?
WhatsApp 07762 249868 or email james@getdrover.co.uk. A photo of the screen is usually worth a paragraph of description.